Service Management ERP Handbook

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Published on: 27 February 2022

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Acumatica Service Management ERP Handbook

A guide to selecting the right ERP software for the service industry.

Service is a diverse industry. Some companies provide professional services with projects, others offer managed services for outsourced support and technology services. This handbook provides an overview of the five major service categories, the different types of services with a shortlist of standard requirements. Discover the differences between general and specialised ERP, popular features, and a list of industry needs.

  • Service categories – Professional Service Projects, Construction, Managed Services, Field Service Appointments, and Personal Services.

  • Types of services – Eight primary service types explained; quoted services, break-fix services, installation and training services, preventative maintenance, warrantied services, professional services, construction services, and individual services.

  • ERP options – Specialised or general? Large or small? Technology, customisation, services.

  • General ERP features – a look at common features available in midmarket service ERP applications.

  • Industry-specific ERP features – field service industry segments and their business requirements.

  • Acumatica ERP – and how to exceed customer expectations with a modern cloud ERP platform.

Acumatica Service Management Capabilities

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